Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

If the item is faulty, we will offer a replacement or refund. If the item is unwanted, the customer is responsible for return postage costs.

To start a return, you can contact us at info@aurorasarray.co.uk. You can also start a return or cancellation through the Returns and Cancellations function available on our website. Please note that returns will need to be sent to the following address: Flat 7, 472 Filton Avenue, Bristol, BS7 0LW, United Kingdom.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@aurorasarray.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on E-gift cards.

Exchanges

If you are returning an item for exchange, then once the returned item has been received by us, we will dispatch the new item to your address using your original delivery method. If the replacement item is different to the original, the difference in price will be charged or refunded to you as required.

United Kingdom and European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped to the UK or into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a reason.

If your order is delivered in multiple shipments, the 14 day period begins on the day you receive the final item in the order.

To exercise this right, you may contact us at info@aurorasarray.co.uk with your order number and details of the item(s) you wish to return, or submit your request through the Returns and Cancellations function available on our website.

After notifying us that you wish to cancel or return your order, you must send the item(s) back within 14 days.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

For unwanted returns, the customer is responsible for return postage costs.

If the item is faulty, damaged, or incorrect, we will offer a replacement or refund and cover the appropriate return costs.

For eligible cancellations and returns under UK and EU consumer legislation, we will refund the purchase price and the cost of the standard delivery option originally selected at checkout. If you chose a more expensive delivery option, only the cost of the standard delivery option will be refunded.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.

For eligible cancellations and returns under UK and EU consumer legislation, refunds will be processed within 14 days of receiving the returned item or receiving evidence that it has been sent back.

We may withhold the refund until we have received the goods back or you have supplied evidence of having sent the goods back, whichever occurs first.

If approved, you'll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@aurorasarray.co.uk.